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AI-Based Knowledge Management

Turn Internal Knowledge into Human-Like Interactions

Meet our new AI Service Assistant

Deliver Accurate, Real-Time Answers with a GenAI Assistant that is Built on Your Company Knowledge

excentos AI Assistant

AI Support for your Sales & Service Teams

Our AI Servie Assistant is a generative AI that provides human-like interaction and assists your sales and service employees during live calls. It precisely answers any question about your products and services in real time.

What makes the Assistant so powerful is that it learns from your internal data. This enables it to answer even the most complicated questions.

The Assistants capabilities include:
  • Delivering personalized and accurate responses
  • Explaining usage of specific products
  • Comparing products with each other
  • Resolving issues and troubleshooting inquiries
AI Assistant
Knowledge Engineering

AI-Powered Knowledge Engineering

The AI Assistant consolidates all internal data sources into a single knowledge base. That makes it a powerful central hub for your company-wide knowledge.

With every interaction, the AI Assistant becomes more precise, relevant, and context-aware. It continuously learns by integrating data from multiple sources, such as documents, tickets, CRM, PIM and wikis.

Turn internal knowledge into human-like interactions that drive customer satisfaction.

Scaling Product Expertise

The AI Service Assistant enables you to easily scale company knowledge across your teams worldwide, while maintaining a consistent service quality throughout your organization.

Even new employees can start becoming productive from day one, regardless of their experience level.
Scaling Product Expertise
Intelligente Begründung

Hybrid Architecture for Modern AI Solutions

The Assistant is already powerful on its own. Beyond that, it can be integrated into any excentos digital advisor solution. In this hybrid architecture, we combine our years-proven recommendation engine with the advantages of cutting-edge GenAI technology.

For example, the Product Finder delivers a perfect matching product recommendation and the AI Service Assistant continues the customer interaction by answering any question about the recommendation. This creates a human-like interaction that builds trust, provides transparency, and results in well-informed customers.

Why Companies Choose excentos to Boost their Knowledge Management

Central Knowledge Base

All product data consolidated in one accessible platform.

Instant Answers

Provides real-time responses to customer and employee inquiries.

Single Source of Truth

Ensures consistent, reliable information across the organization.

Reduced Support Workload

Automates routine queries, freeing up team capacity.

Builds Trust

Strengthens customer confidence through accurate and transparent answers.

Scalable

Grows seamlessly with data volumes.

Multilingual

Provides answers across multiple languages to serve global teams and customers.

Consistent Experience

Delivers uniform answers for customers and staff every time.

Faster Onboarding

Empowers new employees with immediate access to essential knowledge.

Discover Additional Solutions for Your Business

Configurator for Individual Solutions

Product Configurator
Configure tailor-made complete solutions that perfectly meet your customers’ requirements.

Discover our unique Calculation Engine, which effortlessly and precisely handles even the most complex configuration scenarios.

Interactive Sales Playbooks for Your Sales Team

Equip your sales team with our digital advisory solutions to maximize their selling potential.

Learn how to scale your product knowledge across the entire organization with our solutions.

Ready to Unlock the Full Potential of Your Company Knowledge?

The AI Service Assistant turns your company knowledge into human-like interactions that drive conversions. Get started today!

Frequently Asked Questions (FAQ) About GenAI in Knowledge Management

What is Generative AI (GenAI)?
Generative AI is a type of artificial intelligence that generates original outputs, such as text, images, or code. Its ability to create content from learned patterns in a way that mimics human creativity makes GenAI powerful for many fields.
What is Retrieval-Augmented Generation (RAG)?
Retrieval-Augmented Generation (RAG) is a type of AI that combines information retrieval with generative AI. It searches external sources for relevant information and uses that to create accurate, up-to-date responses, making it ideal for applications like customer support, research assistants, and knowledge-based tools.
How does GenAI differ from traditional chatbots?
Traditional chatbots follow preset scripts and are limited in scope, while GenAI can understand context, generate new content, and adapt to a wide range of queries. This makes Generative AI far more versatile than traditional chatbots.
What is Knowledge Management?
Knowledge Management (KM) is the process of collecting, organizing, and sharing an organization’s knowledge. Its goal is to make knowledge accessible, helping teams make better decisions and solve problems faster.
What is a “single source of truth” in knowledge management?
A single source of truth (SSOT) in knowledge management means having one centralized knowledge base that everyone in the company can access. This ensures that all employees rely on the same accurate and up-to-date information.

Also, maintaining one source is easier and more efficient than managing multiple separate databases.
How does the GenAI learn from company data?
The AI Service Assistant is trained on your internal data sources, such as PDFs, wikis, and PIM data. Its strength lies not only in unifying your company’s knowledge into a single source of truth, but also in ensuring that responses are strictly grounded in those sources. This guarantees accurate, consistent, and reliable answers every time.
What types of data sources can be integrated into the Assistant?
The AI Assistant can handle all types of internal data sources, such as PDFs, wikis, product information (PIM) or intranet pages. In short, if the information is available in digital form, it can be integrated into the AI Service Assistant.
Can the system provide multilingual support?
Yes, the AI Assistant supports multiple languages and can be used seamlessly by employees worldwide.
How accurate are the answers?
One of the key advantages of the Assistant is that it relies exclusively on the information it has been trained on. This ensures that the answers it provides are accurate, reliable, and aligned with your company’s knowledge.
How does GenAI improve customer experience?
GenAI is a powerful lever to support customer service and boost customer satisfaction. By enabling service employees to answer even complex questions quickly and accurately, GenAI helps create a better customer experience and higher satisfaction.
What benefits does it bring to employees and teams?
Employees gain fast access to the company’s entire knowledge base, allowing information to be effectively shared and leveraged across all teams. This ensures that even new employees and partners can quickly become productive, confidently answer customer questions, and contribute to delivering a consistently high-quality customer experience from day one.

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